Terms of service

Welcome to FLOORVEXA. These Terms of Service govern your use of our website and your purchase of products from our store. By accessing our website or placing an order, you agree to these terms.

Online Store Terms

By using this website, you confirm that you are legally able to enter into a binding agreement in your place of residence.

You may not use our products or website for any unlawful or unauthorized purpose.

Products and Pricing

We make every effort to display our products, descriptions, images, prices, and availability as accurately as possible.

Prices may change without notice. We also reserve the right to modify or discontinue products at any time.

Orders

We reserve the right to refuse, limit, or cancel an order when reasonably necessary, including in cases of suspected fraud, incorrect pricing, payment issues, or product unavailability.

If we cancel an order after payment has been received, the applicable amount will be refunded.

Customers are responsible for providing accurate billing, shipping, and contact information when placing an order.

Payments

All payments must be successfully authorized before an order can be processed.

Prices and charges applicable to your order will be displayed during checkout.

Shipping

All orders include free shipping.

Orders are generally packed and dispatched within 24–48 hours.

Expected delivery is approximately 8–12 business days after dispatch. Delivery times are estimates and may be affected by circumstances outside our control.

Please see our Shipping Policy for additional information.

Returns and Refunds

Returns, refunds, damaged products, and other related matters are handled according to our Return & Refund Policy.

Please review that policy before making a purchase.

Product Use

Customers are responsible for using products according to the provided instructions and for their intended household purposes.

To the extent permitted by applicable law, FLOORVEXA is not responsible for damage resulting from misuse, improper handling, or use contrary to product instructions.

Website Information

We work to keep information on our website accurate and current. However, occasional errors, inaccuracies, or omissions may occur.

We reserve the right to correct errors and update information when necessary.

Third-Party Services

Our store may use third-party services to provide functions such as payments, shipping, analytics, reviews, and other features.

Your use of certain third-party services may also be subject to their respective terms and policies.

Intellectual Property

The FLOORVEXA name, branding, website content, graphics, and other original materials belonging to FLOORVEXA may not be copied, reproduced, or used without permission, except where permitted by law.

Limitation of Liability

To the fullest extent permitted by applicable law, FLOORVEXA will not be liable for indirect, incidental, special, or consequential losses arising from use of our website or products.

Nothing in these Terms excludes or limits rights or remedies that cannot legally be excluded or limited under applicable consumer-protection law.