FAQ

How long does shipping take?

We offer FREE shipping on all U.S. orders. Orders are typically processed and dispatched within 24–48 hours, with estimated delivery taking 8–12 business days after dispatch.

How can I track my order?

Once your order has been dispatched and tracking becomes available, you'll receive your tracking information via email. You can use it to follow your delivery through our Track My Order page.

What if I need to change or cancel my order?

We process orders quickly, so please contact us at floorvexa@gmail.com as soon as possible if you need to make a change or cancellation. Once an order has been processed or dispatched, we may be unable to modify or cancel it.

Can I change my shipping address after placing an order?

Please contact us immediately at floorvexa@gmail.com if you entered the wrong shipping address. Once your order has been processed or dispatched, we cannot guarantee that the address can be changed.

What is your return policy?

We accept eligible return requests within 30 days of delivery. Items must meet the conditions outlined in our Return & Refund Policy. Contact us before sending any item back so we can provide the correct return instructions.

What if my item arrives damaged or faulty?

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at floorvexa@gmail.com with your order number and clear photos or videos of the issue. We'll review it and help arrange an appropriate replacement or refund.

Do you offer international shipping?

Currently, FLOORVEXA primarily serves customers within the United States. Available shipping destinations will be shown during checkout.

What payment methods do you accept?

We accept the payment methods displayed at checkout. All available payment options are processed securely through our supported payment providers.