Privacy policy

At Floor Vexa, your privacy matters to us. When you shop with us, you trust us with your personal information, and we take that responsibility seriously.

This Privacy Policy explains what information we collect, how we use it, and how we work to keep it protected.

Information We Collect

When you place an order, browse our website, or contact us, we may collect information such as your:

Name
Email address
Phone number
Shipping and billing address
Order details

Payment information is securely processed through our payment providers.

How We Use Your Information

We use your information to provide you with a smooth and reliable shopping experience. This may include:

Processing and fulfilling your orders
Arranging shipping and delivery
Sending order and shipping updates
Providing customer support
Processing returns and refunds
Preventing fraud and protecting our customers
Improving Floor Vexa and your shopping experience
Sending marketing communications where permitted

How We Protect Your Information

Your privacy and security are important to us. We use reasonable safeguards designed to protect your personal information and handle it responsibly.

While no online service can guarantee 100% security, we take appropriate steps to help keep customer information protected.

How We Share Information

We do not sell your personal information for money.

We may share necessary information with trusted service providers that help us operate our store, such as:

Payment processors
Shipping and fulfillment providers
Our e-commerce platform
Customer support providers
Marketing and analytics services

We only share information when reasonably necessary to operate our business, provide our services, protect our customers, or comply with applicable law.

Cookies

Like most online stores, Floor Vexa may use cookies and similar technologies to keep our website working properly, remember preferences, understand how customers use our store, and improve the shopping experience.

Cookies may also be used to measure the effectiveness of our advertising and provide more relevant content.

Your Privacy Choices

Depending on where you live, you may have certain rights regarding your personal information.

These may include the right to:

Request access to certain personal information we have about you
Request corrections to inaccurate information
Request deletion of certain personal information
Opt out of certain advertising or data-sharing activities where applicable

If you would like to make a privacy request, simply contact us using the email address below.

Data Retention

We keep personal information only for as long as reasonably necessary to fulfill orders, provide customer service, maintain required business records, prevent fraud, resolve disputes, and comply with applicable legal obligations.