Refund policy

At FLOORVEXA, we want you to feel confident with your purchase. If there is an issue with your order, please contact us and we’ll be happy to help.

Returns

We accept return requests within 30 days of delivery.

To be eligible for a return, your item must be in the same condition that you received it, unused or in its original condition, and in its original packaging where applicable.

To start a return, contact us at floorvexa@gmail.com with your order number and reason for the return.

Please contact us before sending any item back. We will provide return instructions and the appropriate return address.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your product arrives damaged, defective, or you receive the wrong item, contact us at floorvexa@gmail.com as soon as possible with your order number and clear photos or videos of the issue.

We’ll review the issue and work with you on an appropriate replacement or refund.

Refunds

Once an approved return is received and inspected, we will notify you about your refund.

Approved refunds will be issued to your original payment method. Please allow additional processing time for your bank or payment provider to post the refund.

Order Cancellations

If you need to cancel or change your order, contact us as soon as possible at floorvexa@gmail.com.

We cannot guarantee cancellation or changes once an order has already been processed or dispatched.

Non-Returnable Items

Items that have been significantly used, damaged after delivery, altered, or returned without authorization may not qualify for a return, except where required by applicable law.